G3 Issues an ION Bindings warranty repair due to assembly defect
We're huge fans of the G3 Ion bindings here at Backcountry Skiing Canada, so much so that they won our Gear of the Year Award a few years back. Today G3 sent out a service announcement for warranty repair. It seems that a small number of Ions have an assembly defect and G3 wants to corrert any bindings with issues that may be out there. The issue may be present in Ion 10, 12, LT and demo bindings.
Here are the details so you can be assured your's are ok or need to be serviced:
It has come to G3’s attention that the Front Heel Body Screws (Figure A) of some ION Binding Heel Turrets were not installed to our production specifications. As a result, the screws may come loose and cause the binding to release. While only rare instances of failure and no injuries have been reported, we are issuing a Warranty Repair on limited ION Binding Heel Turrets to ensure our products perform to our specifications.
If you or any of your ski partners/friends/fellow backcountry travelers are using ION bindings, please follow the Inspection Guidelines and determine if your heel turrets are affected.
Inspection Guidelines - How to determine if ION Heel Turrets are affected:
Any 2015 production model ION with aluminum top caps are not affected. See figures B and C. Aluminum top caps are shiny and metalic in appearance. Comoulded metal/plastic top caps are matte black in appearance.
If the Heel Turret has a comoulded metal/plastic top cap, check the serial number:
- If you have an ION 12 with serial numbers starting with 3H15 (all) or 3H16 (00001 - 04132) it may be affected.
- If you have an ION 10 with serial numbers starting with 4H15 (all) or 4H16 (00001 - 04170) it may be affected.
- If you have an ION LT 12 with serial numbers starting with 5H15 (all) or 5H16 (00001 - 02177) it may be affected.
Locating the Serial Numbers:
Serial numbers of each ION heel unit may be found in 3 different locations: under the binding baseplate, under the heel turret or on the box packaging. Every pair of bindings has 4 unique serial numbers. Please check both heel units to confirm if they are affected.
Return Process:
If you determine you have an ION Heel Turret that is affected, please contact G3 via one of the following methods:
- Complete the ION service form here: genuineguidegear.com/IONservice, OR
- Send an email to service@genuineguidegear.com; please include: name, phone number, model, and shipping address and serial number
G3 is a proud member of the backcountry ski community and a leader within the touring binding segment.
We have been designing, manufacturing and assembling bindings in Canada for over a decade and we continue to improve our industry-leading calibration and tracking process.
We strive for innovation and the opportunity to amplify our customer’s exhilarating outdoor experiences. We apologize for the inconvenience and appreciate your understanding.
— The G3 Team